Returns + Exchanges
Return Policy Terms and Conditions
Please read though terms and conditions before purchase.
- Please return within 14days for a full refund or exchange of your merchandise.
- The goods must be in its original condition with the rubber bands in tacit and not removed from its bundles.
- If the hair has been installed. Washed, dyed or applied product to the hair or closures we will not issue a refund as this will be classed as not in its original condition.
- Refunds can take up to 7-10 days to appear in your account.
- Proof of purchase is a standard requirement for a refund or exchange.
Lost order
- Once we have sent out your order and we have confirmation from the courier it has been lost we will issue a full refund.
- Please note you are responsible for the return costs or any duties, customs and taxes that may occur by a third party we will not reimburse the costs. if your return is lost please contact your courier we are not liable for lost return in transit and can not issue a refund.
- Orders temporarily held in Customs or transit do not qualify for a refund unless lost.
- Please allow the full processing and delivery period 14 days UK and 16 days international before contacting the team to inquire of your parcel. Please check with your courier first.
- We do not take any responsibility for Parcels damaged in transit and do not issue a refund pls contact your courier service provider.